Brandon Jessup
Business Leader | Attorney | eDiscovery Expert
Brandon Jessup
CLIENT SUCCESS EXECUTIVE & ATTORNEY
Brandon Jessup is a highly accomplished leader with a passion for creating exceptional client experiences that produce customer satisfaction and profitable revenue streams.
He achieves this by building and developing highly engaged and capable professional services teams, deepening client relationships, streamlining business operations, and developing compelling service offerings, while ensuring product offerings deliver on client expectations
EXPERIENCE
2019-2021
Executive Director, Review and Analytics Consulting ("Expert Solutions")
As department leader, delivered market-differentiated analytics consulting and review consulting services and grew adoption of SaaS products. Defined and implemented the strategic roadmap to launch and develop service offerings and to scale the department for growth, established client-focused culture, oversaw resource planning and allocation, increased operational efficiency, and ensured client satisfaction.
2016-2019
Executive Director, Client Services
Led client services project management teams, ensuring client satisfaction and account growth. Served as the voice of the customer internally, established client-focused culture, launched employee training and development programs, and instituted operational best practices. Led initiatives and applied influence across departments to improve all aspects of service delivery.
2013-2016
Director, Client Services
Launched, expanded, and developed a team of client services project managers. Managed client relationships and oversaw consultation on projects. Hired and allocated resources, managed risk, directed client-level strategic decisions, led issue escalation and resolution, and worked across functions to meet client needs. Drove change through process improvement initiatives.
2012-2013
Review Solutions and Client Services Project Manager
Launched, expanded, and developed a team of client services project managers. Managed client relationships and oversaw consultation on projects. Hired and allocated resources, managed risk, directed client-level strategic decisions, led issue escalation and resolution, and worked across functions to meet client needs. Drove change through process improvement initiatives.
2003-2012
Attorney,
e-Discovery Analysis and Technology Group
Conducted and managed e-discovery work ranging from onsite custodial collections to responsiveness, privilege, and issue coding review of documents in governmental investigations, product liability, patent, contract, employment, and antitrust cases. Led projects with complex challenges, managing project-based teams of varying sizes.
RESULTS
Drove Growth
Designed and implemented a revised operating model to scale capacity, uplevel capabilities, and increase efficiency for the analytics and review consulting department of a legal software and services company, growing revenue for key analytics offerings by 78% from 2018 to 2020.
Developed Key Client
Developed a Fortune 50 client from only two projects in the prior year to all of the client's new projects going forward, with an ongoing average of 50 concurrent projects. Set monthly and yearly revenue records, establishing the client as the highest revenue account for the company throughout tenure.
Improved Operational Efficiency
Increased billable hours by 40% by developing time entry best practices, establishing KPIs for compliance at the individual contributor and manager level, creating reporting to track and monitor, streamlining workflows, and reducing non-billable work.
SKILLS
Cross-Functional Leadership
Team Building
Training & Development
Relationship Management
Program Management
Coaching & Mentoring
Process Improvement
Data-Driven Decision Making
EDUCATION
